Return Policy

We want you to be happy with your purchase. Here is how returns and refunds work at SNBFitness.

Return window

If something is not right with your order, contact us within 30 days of delivery through our Contact page. We will work with you to make it right — whether that means a replacement, a refund, or another solution.

Damaged or wrong items

If your order arrives damaged, defective, or is the wrong item, let us know right away with your order number and a photo of the issue. We will arrange a replacement or refund at no cost to you.

Change of mind

Unworn apparel with tags attached and unused gear in its original packaging may be eligible for return. Because some of our items are printed on demand and cannot be resold, change-of-mind returns are reviewed case by case — just ask us first and we will be straight with you.

Digital training programs

Digital programs are delivered electronically and cannot be returned once accessed. If you have trouble accessing your program, contact us and we will help you get it working.

How refunds are issued

Approved refunds are issued to your original payment method. Please allow your bank or card provider a few business days to post the refund after we process it.